Shipping Information

Last updated: September 11, 2026

This Shipping Information explains how TAYACUE processes and delivers orders. Please read it before placing an order. The estimated timeframes below are estimates, not guaranteed delivery dates.

1. Order processing

Non-preorder items are dispatched 3 days after payment.

Processing time is separate from carrier transit time. Once an order has been dispatched, we will send a shipping confirmation email with tracking information where available.

We may contact you if additional information is required to process an order. Orders may be delayed or cancelled where payment, address, or fraud-prevention checks cannot be completed.

2. Pre-order, made-to-order, and limited items

Pre-order, made-to-order, personalised, and limited-production items may require additional production or handling time. The relevant product page or order confirmation will state the estimated production or shipping timeframe where available.

If an order contains both in-stock and pre-order or made-to-order items, we may ship the order together after all items are ready, unless we confirm a split shipment. Any displayed date remains an estimate and may change due to production, material, carrier, or customs conditions.

3. Delivery areas

TAYACUE currently ships worldwide where carrier service is available. Available destinations and delivery methods are shown at checkout and may change based on carrier coverage, local restrictions, or sanctions and trade-compliance requirements.

Our worldwide delivery service covers the 237 countries and regions currently available at checkout, including Hong Kong, the United States, Canada, the United Kingdom, EU countries, and Australia. Delivery remains subject to carrier service availability and applicable restrictions. If your address cannot be selected at checkout, please contact us before placing an order.

4. Estimated transit times

Transit times depend on the destination, shipping method, carrier capacity, customs clearance, and local delivery conditions.

The estimated transit time is separate from order processing time. International deliveries may take longer because of customs inspections, carrier handovers, or local regulations. These timeframes are estimates rather than guaranteed delivery dates.

5. Shipping charges and tracking

We charge a flat shipping fee of US$29 per order worldwide, including applicable customs duties and import taxes. The same rate applies to all supported destinations, with no order-value threshold for free shipping. Your shipping charge is shown at checkout before payment.

Where tracking is available, tracking details will be sent to the email address used for the order after dispatch.

Please ensure that your checkout email address is accurate and that you can receive order and carrier notifications. Tracking updates are provided by the carrier and may take time to appear after dispatch.

6. Address changes and delivery instructions

Please review your delivery address carefully before placing an order. To request a correction, contact orders@tayacue.com as soon as possible and include your order number.

We cannot guarantee an address change once an order has entered processing or has been dispatched. TAYACUE is not responsible for delay, failed delivery, loss, or additional charges caused by an incomplete, inaccurate, or inaccessible address supplied by the customer.

7. Taxes, duties, and customs

International orders are shipped Delivered Duty Paid (DDP) through our logistics partners. Applicable customs duties and import taxes are covered by TAYACUE and included in the US$29 shipping fee. You will not be asked to pay additional customs duties or import taxes when your order is delivered.

If a carrier or customs authority requests a payment for customs duties or import taxes, please contact orders@tayacue.com before paying. Include your order number and a copy of the payment request so that we can coordinate with our logistics partner to resolve it.

Customs authorities may still require identification or other information from the recipient to complete clearance. Please respond to legitimate clearance requests promptly. Duties-included delivery does not remove these documentation requirements.

Customs clearance can delay a shipment. TAYACUE does not control customs authorities or carrier processing times.

8. Delays, lost parcels, and delivery issues

Carrier delays, customs holds, severe weather, natural disasters, government restrictions, labour disruptions, and other events outside our reasonable control can affect delivery. We will make reasonable efforts to help with a carrier enquiry or claim where appropriate, but we cannot guarantee a carrier’s investigation outcome or delivery date.

If tracking indicates a delivery issue, contact orders@tayacue.com promptly with your order number and tracking details. Do not open a carrier claim independently if the carrier requires the shipper to submit it, unless we instruct you to do so.

9. Parcels marked delivered but not received

If tracking shows that a parcel was delivered but you have not received it, contact us within 7 calendar days after the delivery confirmation date. We may request confirmation of the delivery address, carrier tracking, a safe-place or building check, and other relevant information.

We will review the information and, where appropriate, assist with a carrier investigation. Any resolution will depend on the circumstances, carrier findings, and applicable law.

10. Refused, uncollected, or returned parcels

If a parcel is returned because delivery was refused, it was not collected, the address was incorrect or incomplete, or the recipient did not complete a required customs process, we will review any refund after the parcel has returned to us.

Where permitted by law, original shipping costs, return shipping costs, duties, taxes, and related handling fees may be deducted from the refund. Please see the Return & Refund Policy for the applicable return and refund rules.

11. Contact

For shipping questions or an address-correction request, contact:

TAYACUE Customer Service
Email: orders@tayacue.com
Website: https://tayacue.com

Nothing in this policy limits statutory consumer rights that apply to you.